Returns & Exchanges
At Deddy Bears Australia, we want you to be completely satisfied with your spooky companions, which is why we offer a 30-day return window for items in their original, unopened condition. If your bear arrives damaged or isn't what you expected, our team is here to help haunt down a solution.
Contact Support
Email our customer service team with your order number and a brief explanation of why you wish to return your Deddy Bear.
Receive Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the correct return shipping address.
Pack with Care
Securely package your items in their original packaging to ensure they are not damaged during their journey back to the crypt.
Refund Processing
After we receive and inspect your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing